At EvokeWear, we strive to provide high-quality women’s clothing and excellent customer service. If you are not fully satisfied with your purchase, we are happy to assist with returns and exchanges.
1. Eligibility for Returns & Exchanges
We accept returns and exchanges under the following conditions:
- Items must be unused, unwashed, and in their original condition with tags attached.
- Returns and exchanges must be requested within 30 days of delivery.
- Items marked as Final Sale, Clearance, or Gift Cards are non-returnable.
- Customers are responsible for return shipping costs unless the item is defective or incorrect.
2. How to Initiate a Return or Exchange
To start a return or exchange, follow these steps:
- Contact our support team at [email protected] with your order number and reason for return/exchange.
- Our team will provide return instructions and the return address.
- Ship the item(s) back using a trackable shipping method.
- Once received and inspected, we will process your refund or exchange within 5-7 business days.
3. Refund Policy
- Refunds will be credited back to the original payment method.
- Processing time may vary depending on your bank or payment provider.
- Shipping fees are non-refundable.
4. Exchange Policy
- Exchanges are subject to product availability.
- If the requested item is unavailable, we will offer a refund or store credit.
5. Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 7 days of delivery with photos of the issue. We will arrange a replacement or refund at no additional cost.
6. Contact Us
If you have any questions about our Return and Exchange Policy, feel free to reach out:
- Email: [email protected]
- Phone: +1 510-295-0558
- Address: 1616 Hwy 49, Perkinston, Mississippi 39573